Employee Management


The Skustack Admin portal provides an easy-to-use interface to manage and track employee information, access, and attendance. It is a secure way to store employee data, such as contact information, account details, login history, and more.

Some of the key features include Employee Permissions and Roles, Device Settings, Change Logs, and more. To learn more about devices and how to manage them, refer to this article.

To access the Skustack application, you must have the Is SKUStack User setting enabled on the Employee Details page for your account. This applies to both Client Admin and Employee accounts.

Manage Employees

In this section, you will learn how to easily manage your employee permissions, create and assign pre-defined security templates, as well as review login history.

Search Employees

To search for employee accounts:

  1. Navigate to the Skustack Admin portal at https://xx.skustack.com (replace “xx” with your server ID or team name).
  2. Enter your login credentials.
  3. On the left, select Settings > Employees Manage Employees.
  4. Configure your Default filters to make sure that the results display exactly what you need.
  5. Click Search. Each filter you apply gets highlighted. If a filter is gray or not displayed at all, it’s not active.
  6. To manage the columns in the grid, click the three dots icon on the top right and select Customize Columns. You can:
    1. Reorder columns by dragging them up or down in the list;
    2. Hide columns by clicking the Trash icons;
    3. Add columns by clicking Add column.
  7. To arrange the data in a different order, use the Sort by menu.
  8. To save your filtering and sorting options, click Save view, enter a Name, and click Save.
  9. Click the + icon at the lower right-hand corner to add a new employee, or select an employee from the grid and access the Actions menu to either Update Per-Company Permissions or Delete an employee account.

Create an Employee

To add a new employee:

  1. Navigate to the Manage Employees page.
  2. Click on the green icon in the lower right-hand corner.
  3. Populate the fields.
    1. First Name
    2. Last Name
    3. Email — The email the user will use to log into Skustack. The email address must be valid!
    4. Password — Sets a first-time password that the user can change once they log in.
    5. Company — Sets the default company for the employee.
    6. Security Template — If applicable, select a template from the drop-down menu.
    7. Send Welcome Email — Sends welcome email to the user.
  4. Click Add.
  5. An employee is created. You can now view and manage the employee’s information from the Employee Details page.

Grant Access

Access to Skustack is only available to Users with sufficient permissions.

If your role is a Client Admin, you can grant or revoke access to yourself and other users either individually or in bulk.


To grant access to Skustack for a specific employee:

  1. Navigate to the Manage Employees page.
  2. Click the Edit icon in the Details panel.
  3. Select the Is SKUStack User checkbox. If you wish to grant Admin access rights, you should also check the Is SKUStack Admin User box.
  4. Save your changes.
All Client Admin accounts have access to the Skustack Admin portal by default. For any other users, permissions must be specifically granted.

In Bulk

To grant access to multiple users simultaneously:

  1. Navigate to SettingsEmployeesManage Employees.
  2. Select the desired users and click on the Actions menu in the lower right-hand corner.
  3. Click Enable Skustack Admin Access. To remove access rights, choose Disable Skustack Admin Access.
  4. A success message will validate the access update.
Skustack users can also be remotely disconnected by Sellercloud Support from the Real-Time Connect (RTC) Server. When contacting support, be prepared to provide the unique device ID or the respective username.

Employee Details

The Employee Details page displays information about each employee, such as their name, username, email address, job title, and access level. It also shows the date the employee was added to the system, their last login date, and their current status. In addition, the toolbox provides you with several functionalities, including the ability to manage and customize the employee’s device settings.

General Panel

Field Description 
Name Employee’s Name.
Email Employee’s Email Address.
CC Email Employee’s CC Email.
Password Employee’s Password.
Title Employee’s Job Title.
User SourceID Employee’s ID Number.
Account Activated Indicates if the employee’s profile is active.

Details Panel

Field Description
Default Company Employee’s default assigned company.
Supervisor Employee’s direct manager, if applicable.
Warehouse Region Employee’s assigned warehouse region, if applicable.
Is SKUStack User Indicates if the employee has Skustack access.
Sales Man This is the email address of the Sales Representative, if applicable.
Sales Man Commission Sales Representative’s commission percentage.

Contact Info and Addresses

Here you can see Employee’s contact info, such as Name, Email Address, Password, Title, and Address. You can also edit the information in the different panels by clicking on the edit button in the upper right-hand corner of each panel.

Change Panel

Field Description
Created On Date and Time when the Employee account was created.
Account Activated On Date and Time when the Employee’s account was activated.
Last Modified On Date and Time when the last changes were applied to the Employee’s account.
Last Login Date and time of the Еmployee’s last login.
Device ID Employee’s Device ID number.
Is Logged In Indicates if the Employee is currently logged in.


The Toolbox on the Employee’s Details page provides additional functionalities.

Field Description
Change Log The Change Log shows all changes made to the Employee’s profile. Also, who initiated the edits and when.
Custom Columns Employee Custom Columns.
Device Settings A variety of settings that can be customized on each device. Learn more here.
IP Filters Displays IP-based filters. You can restrict access to specific IP locations for better security. You can also add IP Addresses by clicking on the + icon.

The Client Setting Enable IP Address Filter For Employee must be enabled.

Login History Here you can see Employee’s log-in sessions.
Permissions Here you can configure Employee’s Permissions relating to which sections of the Skustack Admin they have access to and what actions they are allowed to perform.
REST API Logs Shows All Rest API requests and responses.
Restricted Log-on Hours You can set specific times of the day when the employee is allowed to log in and use Skustack.

Client Setting Enable Employees Login Hours Restriction must be enabled.

If the user has a Client Admin role, you will not be able to restrict their Log-on hours. You can only configure this restriction for users with an Employee role.

Employee Roles

There are two types of user roles: Client Admin and Employee. Note that each user can only have one role.

Client Admin User access is extended to everything within their client profile. This role provides access to everything. Therefore, the permissions for this role can never be edited and are locked by design.

This role manages the permissions for users who have the Employee role.

Employee User access is limited to the permissions that the Client Admin has granted to them. Permissions are designed for this role.

The Client Admin can create security templates that can be used to apply the same permissions to multiple employees.

Employee Permissions

Permissions are set on an Employee level by Client Admins. To access Permissions:

  1. Go to Settings > Employees > Manage Employees.
  2. Select an Employee > Toolbox > Permissions.
  3. Click Edit to adjust the permissions as needed.

On each page tab, you will find the following icons: View, Create, Edit, and Delete. Hovering over any of these icons will reveal their corresponding names. These icons serve as indicators for the available permissions, which can be set by checking the checkboxes located beneath them.

Types of Permissions

There are three components to a user’s permissions:

  • Role type – The level of access (Client Admin or Employee).
  • Permission type – This specifies the tasks – ViewEditCreateDelete, or Advanced – that a user is permitted to perform on a given entity:
  • Entity – A data structure, and its related functionality. Examples of entities include:
    • Set Physical Inventory
    • Perform SKU To SKU Transfers
    • Change Weights And Dimensions
    • Inventory Arrivals

Each entity has up to five potential permission types:

View Users can see entity-related data. This is the lowest level of permission.
Edit Users can make changes to an existing entity member (fields, statuses, etc.).
Create Users can create a member of the entity. For example, if a user has Create rights for Catalog, they can create a product.
Delete Users can delete a member of an entity.
Advanced Permissions These are specific, entity-related tools or actions that a Client Admin may want to restrict from certain employees.

Not all entities have Advanced Permissions.

Add New Permissions to an Employee

Only a Client Admin can perform this action.

A Client Admin can set permissions for each entity and choose the companies to which the permissions apply. To grant permissions to an employee for areas they currently do not have access to, proceed as follows:

  1. Go to Employees > Manage Employees > Click the employee’s ID > Toolbox > Permissions > Edit.
  2. You can click on the employee’s Role dropdown > Select Client Admin to grant permissions to the entire system > Save.
  3. From the top-right icon of the General panel, you can select the entities that the Employee can access.
  4. On the For Company panel, you can select which companies the selected Employee can access. Note that the Client Admin can only define one set of entity permissions per user, which they can then apply to different companies for that user.

Manage Security Templates

Users with a Client Admin role can create security templates that define a complete set of permissions. These templates can then be easily applied to any employee from the Employee Details page.

There are two ways to create a security template: create an entirely new one, or save an employee’s permissions as a new template.

Create a New Template

  1. Go to Employees > Manage Security Templates, and click on the Add icon at the lower right-hand corner to create a template.
  2. Optional: Click on the Copy From dropdown to choose an existing template’s permissions.
  3. Click Next and apply your desired permissions.
  4. Click Create.


Save Security Templates

You can save security templates based on specific permissions granted to an employee:

  1. Navigate to the Employee Details page.
  2. Click Edit to make the necessary adjustments, if applicable.
  3. Save.
    1. As a Custom profile – saves the settings as a unique profile specific to this user.
    2. As a New Template – saves the profile as a Security Settings Template which can be assigned to multiple users.

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