Error Log


The Error Log feature helps our developers troubleshoot and resolve issues with the Skustack application.

Send Error Logs

In Skustack, you have two convenient options for sending error logs:

  • Send the current log
  • Send a selected logfile from a specific period/date in the past

Send Current Logs

If you want to send a log from the current day:

  1. Tap the Menu button at the upper left-hand corner of the screen.
  2. Select Request Support and choose your desired mode.
    1. Submit New Ticket
      1. Enter a brief description of your issue.
      2. Tap Submit.
      3. The system will automatically create a new ticket.

    2. Add File to Existing Ticket
      1. Tap Find Ticket to search for open Skustack issues or enter a specific ticket ID.
      2. Tap Go.
      3. Select the file or image you want to add.
      4. The system will automatically attach the file to the existing ticket.

Send Selected Logs

  1. Navigate to Menu > Settings > Logs.
  2. Select the date when the issue occurred.
  3. Choose one of the available options:
    1. Send Logs – This will open the Gmail app and populate the receiver’s email. All you need to do is provide a brief description of the issue you are experiencing and send the email.
    2. Attach Logs To Ticket – You will be prompted to enter an existing ticket number where the logs will be attached.
Skustack device logs are also stored in the Real-Time Connect (RTC) Server. Sellercloud Support has access to this information and can remotely utilize it to troubleshoot and resolve complex issues.

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